Return & Refund

No returns on delivered orders

Fresh chicken is cut and packed to order and can't be resold once it leaves the store, so it isn't eligible for return once delivered -- this is a food-safety limit, not a convenience one.

Damaged, wrong, or short items

If something's actually wrong with what arrived -- damaged packaging, the wrong cut, or a short quantity -- contact us the same day with your order number. We'll sort out a replacement or a refund, whichever fits the issue.

Cancelling before delivery

This is different from a return: an order can be cancelled for free any time before it's dispatched. See Cancellation Policy for exactly when that window closes and how a paid order is refunded.

How refunds are paid

Cash-on-delivery orders that never got dispatched simply aren't charged. Prepaid orders are refunded to the original payment method; timing depends on your bank or payment provider.